UK Terms and Conditions
Our UK terms and conditions explain the rules that apply when you browse or purchase from Hozy Vintage & Antique Finds, including orders, payments, delivery, returns and customer rights.
About Hozy Vintage & Antique Finds
Hozy Vintage & Antique Finds is a UK-based online shop specialising in vintage, antique, retro and collectible items.
Many products are individual, pre-owned or one-off pieces. Product availability may therefore change quickly, and once a unique item has sold an identical replacement may not be available.
Products and Descriptions
We aim to describe and photograph every item as accurately as reasonably possible.
Vintage, antique and pre-owned items may show signs of age, wear, patina, marks, repairs or other characteristics associated with previous ownership. Where known and relevant, we aim to include important condition information in the product description and photographs.
Colours and appearance may vary slightly depending on lighting, photography and the device or screen used to view the website.
Where an item’s precise age, origin, maker, material or other historical detail is uncertain, we aim to make this clear rather than present uncertain information as fact.
Prices
Product prices are shown in pounds sterling unless otherwise stated.
Any applicable delivery charges are shown separately before you complete checkout.
We take reasonable care to ensure prices displayed on the website are correct. If an obvious pricing error is identified before an order is accepted or dispatched, we may contact you to explain the issue and provide the option to proceed at the correct price or cancel the order.
Placing an Order
Adding an item to your basket does not reserve or guarantee that item.
An order is submitted when you complete the checkout process. You will normally receive an order confirmation after the order has been placed.
We reserve the right to refuse or cancel an order where reasonably necessary, including where an item is unavailable, there is an obvious pricing or listing error, payment cannot be authorised, fraud or misuse is suspected, or we are unable to fulfil the order.
If payment has already been taken for an order that we cannot fulfil, any amount due will be refunded using the appropriate payment method.
Unique and Limited-Stock Items
Many items sold through Hozy Vintage & Antique Finds are unique and have a stock quantity of one.
Although our inventory system is designed to prevent the same item being sold twice, exceptional technical circumstances may occasionally cause an item to appear available when it has already been purchased.
If this happens, the order that was successfully completed first will normally take priority and any later payment for the unavailable item will be refunded.
Payment
These UK terms and conditions also explain how orders, payments, delivery, returns and customer responsibilities are handled when using our online shop.
Payment must be completed using one of the payment methods offered during checkout.
Card payments may be processed through third-party payment providers such as Stripe. Payment providers may perform security, authorisation and fraud-prevention checks before approving a transaction.
We do not normally receive or store your complete payment card details on our own website.
Delivery
We currently focus on delivering orders within the United Kingdom.
Available delivery options, charges and relevant delivery information are displayed during checkout where applicable.
We aim to prepare and dispatch orders within a reasonable period after successful payment. Vintage, fragile or unusually shaped items may require additional time for careful packaging.
Delivery estimates are not guaranteed unless we specifically state otherwise.
For further information, please see our Shipping Information page.
Cancellation, Returns and Refunds
UK consumers buying online normally have legal cancellation rights for distance purchases. In many cases, customers may notify us within 14 days of receiving the goods that they wish to cancel and then return the goods within the applicable return period.
Different rules may apply where goods are faulty, damaged, not as described or otherwise fail to meet applicable consumer law requirements.
Our website terms do not remove or restrict statutory consumer rights.
Full information about our return process is available on our Returns & Refunds page.
Faulty or Incorrect Goods
If an item is faulty, materially not as described, damaged in circumstances for which we are responsible, or you receive the wrong item, please contact us as soon as reasonably possible.
Nothing in these Terms & Conditions limits rights available to consumers under applicable UK consumer law.
Customer Accounts
If customer accounts are available, you are responsible for keeping your login information secure and for providing accurate account information.
Please contact us if you believe your account has been accessed without permission.
Website Availability
We aim to keep the website available and accurate, but we cannot guarantee uninterrupted access at all times.
Temporary interruptions may occur because of maintenance, hosting issues, software updates, technical faults or circumstances outside our reasonable control.
Intellectual Property
Unless otherwise stated, original website text, branding, graphics and other original material created for Hozy Vintage & Antique Finds may not be copied, reproduced or commercially reused without permission.
Product names, trademarks and other intellectual property belonging to third parties remain the property of their respective owners.
Third-Party Services
Our website may use or link to third-party services such as payment processors, delivery services or external websites.
Third-party services operate under their own terms and privacy policies, and we are not responsible for content or services provided by unrelated third parties except where applicable law provides otherwise.
Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including rights and remedies that cannot legally be excluded under UK consumer law.
Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances outside our reasonable control.
Privacy
Information about how personal information is handled is available in our Privacy Policy.
Changes to These Terms
We may update these UK terms and conditions from time to time to reflect changes to our website, services, business practices or legal requirements.
The version published on the website at the time of your order will normally apply to that purchase, subject to applicable law.
Governing Law
These Terms & Conditions are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.
Contact Us
If you have questions about these Terms & Conditions, an order or a product, please contact us through our Contact page.
Last updated: 15 August 2026