UK Returns & Refunds
This policy explains cancellations, returns and refunds for UK consumer purchases from Hozy Vintage & Antique Finds.
Changing Your Mind
You can cancel your online purchase without giving a reason. Tell us that you wish to cancel within 14 days after the day you receive your item. If goods from one order arrive separately, this period starts after you receive the last item.
After notifying us, send the goods back within a further 14 days. You may also cancel before delivery.
How to Arrange a Return
Email info@hozyvintage.co.uk with your order number, or other information that helps us identify your purchase, and a clear statement that you wish to cancel.
We will provide return instructions. Contacting us helps us arrange the return, but your right to cancel does not depend on our approval. You do not need to explain why you have changed your mind.
Return Postage & Packaging
For change-of-mind returns, you pay the direct cost of return postage, provided we informed you of this before purchase. We do not charge a restocking fee.
Pack the item securely, with protection appropriate to its size and fragility. Reuse the original protective packaging if practical, or use suitable alternatives. Original postal packaging is not a condition of exercising your statutory rights.
Please keep proof of posting. A tracked service is recommended for valuable or unique items.
Inspecting Your Purchase
You may inspect an item as you reasonably would in a shop. Where legally permitted, we may deduct an amount reflecting a reduction in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and functioning.
Please protect original collectible boxes, labels and accessories. Avoid attaching postage labels or tape directly to parts of the collectible.
Refunds for Cancellations
We will refund you without undue delay and within 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier. If we offer to collect the goods, we will refund you within 14 days after you tell us you are cancelling.
If you cancel before dispatch, we will refund you within 14 days after your cancellation notice.
When you cancel the whole order, the refund includes the standard outward delivery charge. Any extra amount paid for an upgraded delivery service is not refundable. For a partial return, any delivery refund will reflect the delivery charges attributable to the cancelled goods, as required by law.
Refunds use the original payment method unless you expressly agree otherwise. We do not charge a refund processing fee.
Faulty, Damaged, Incorrect or Misdescribed Items
Please contact us promptly if your item arrives damaged, is faulty, differs from its description or is not what you ordered. Describe the problem and include photographs if possible. Photographs and original postal packaging can help us investigate, but they are not mandatory conditions of your statutory rights.
UK consumers normally have a 30-day right to reject goods that fail to meet the required standards and receive a refund. Rights to repair, replacement, a price reduction or a refund may continue after this period, depending on the circumstances.
We will arrange or pay reasonable return costs where goods are faulty, damaged on delivery, incorrect or not as described. Please contact us so we can agree a suitable return or collection method.
Where you are entitled to a refund under your statutory right to reject, we will issue it without undue delay and within 14 days after agreeing that you are entitled to it.
Vintage, Antique & Pre-Owned Condition
Age, price, description and any defects specifically brought to your attention before purchase are relevant when assessing a pre-owned item. Vintage status does not remove your consumer rights.
Clearly disclosed wear or imperfections do not prevent you from using your applicable change-of-mind cancellation rights.
Your Statutory Rights
Nothing in this policy limits your statutory rights. For help, email info@hozyvintage.co.uk or visit our Contact page.
International Returns
For orders delivered outside the United Kingdom, contact info@hozyvintage.co.uk to arrange a return and obtain the relevant shipping and customs instructions.
Change-of-Mind Returns
We accept change-of-mind cancellation notices within 14 days after the day you receive your item. Send the item back within a further 14 days after notifying us. You do not need to provide a reason.
You pay the direct return postage cost unless we agree otherwise or applicable law requires us to pay. Please pack the item securely and keep proof of posting. A tracked service is recommended.
You may reasonably inspect your purchase. Any deduction for handling that reduces its value will be made only where permitted by applicable law.
Faulty, Damaged or Incorrect Items
If an item arrives damaged, is faulty, is not as described or is incorrect, please email us with details of the problem. Photographs of the item and packaging are helpful where available.
We will provide an appropriate remedy and arrange or cover reasonable return costs where required by applicable consumer law. Please contact us to agree the return arrangements.
The change-of-mind return period does not limit your rights concerning faulty or misdescribed goods.
Customs Documentation
We can provide instructions to help identify your parcel correctly as returned goods. Customs declarations must accurately describe the contents and the purpose of the shipment.
If you paid import duties, taxes or handling charges directly to a customs authority or carrier, you may need to contact that organisation about reimbursement. We cannot issue refunds on its behalf. This does not exclude any reimbursement or compensation that we are legally required to provide.
Refunds
For change-of-mind cancellations, we will issue the refund without undue delay and within 14 days after receiving the goods or evidence that they have been sent back, whichever is earlier. If we offer collection, we will refund within 14 days after the cancellation notice.
When the whole order is cancelled, we refund the standard outward shipping charge. Any additional charge for an upgraded service is excluded unless applicable law requires otherwise.
Refunds are made to the original payment method unless you expressly agree otherwise, without a refund processing fee. Your bank or payment provider may need additional time to display the credit.
Mandatory Consumer Rights
These arrangements do not restrict any mandatory consumer protections that apply to your purchase, including more favourable cancellation periods or remedies.