UK Privacy Policy

Our UK privacy policy explains how Hozy Vintage & Antique Finds collects, uses, stores and protects personal information when you visit our website, place an order, create an account or contact us.

We take your privacy seriously and aim to handle personal data fairly, lawfully and transparently in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who We Are

Hozy Vintage & Antique Finds is a UK-based online shop selling vintage, antique, retro and collectible items.

For the purposes of UK data protection law, Hozy Vintage & Antique Finds is responsible for deciding how and why your personal information is used in connection with this website and our online shop.

Personal Information We Collect

Depending on how you use our website, we may collect personal information including:

Your name
Billing and delivery address
Email address
Telephone number
Order and transaction information
Account information if you create a customer account
Messages and information you provide when contacting us
Technical information such as IP address, browser type and device information
Information about how you use our website where collected through cookies or similar technologies

We aim to collect only the information that is reasonably necessary for operating the website, processing orders, communicating with customers and meeting our legal obligations.

Payment Information

Card payments are processed using third-party payment services such as Stripe. We do not normally receive or store your complete card number or card security code on our own website.

Payment providers process certain personal and payment information under their own privacy and security arrangements in order to authorise payments, prevent fraud and provide payment services.

How We Use Your Information

This UK privacy policy describes how personal information is handled when customers browse our website, place orders or contact Hozy Vintage & Antique Finds.

We may use personal information to:

Process and fulfil orders
Take and confirm payments
Arrange delivery
Provide customer service
Respond to enquiries
Manage returns, refunds and complaints
Create and manage customer accounts
Maintain business, accounting and tax records
Improve the operation, reliability and security of the website
Detect or prevent fraud, misuse or security incidents
Comply with legal and regulatory obligations

Our Lawful Bases for Processing

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

It is necessary to perform a contract with you, such as processing and delivering an order.
It is necessary to comply with a legal obligation, including accounting, tax and consumer protection requirements.
It is necessary for our legitimate interests, such as operating and securing our website, preventing fraud and improving our services, where those interests do not override your rights.
You have provided consent where consent is required, for example for certain optional marketing or cookie activities.

Who We Share Information With

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate the shop and provide services to you, including:

Payment processors such as Stripe
Delivery and postal service providers
Website hosting and technical service providers
WooCommerce and services used to operate the online shop
Professional advisers such as accountants where required
Government authorities, regulators or law enforcement where disclosure is legally required

We aim to share only the information reasonably necessary for the relevant service or legal purpose.

How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records and meeting legal, tax or accounting requirements.

Different types of information may be retained for different periods. When personal information is no longer required, we aim to delete or securely dispose of it where appropriate.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions, remember user preferences, support shopping basket and checkout features, improve security and, where enabled, help us understand how the website is used.

Some cookies may be set by third-party services used by the website. Where consent is legally required for non-essential cookies, we aim to request consent before those cookies are used.

More detailed information about the cookies used by the website may be provided through a separate Cookie Policy or cookie consent system.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure website connections, access controls, software updates, secure passwords, reputable service providers and other safeguards appropriate to the type of information being processed.

International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we aim to use providers and safeguards that comply with applicable UK data protection requirements.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to erase personal information in certain circumstances
Ask us to restrict the way we use your information in certain circumstances
Object to certain types of processing
Receive certain information in a portable format where applicable
Withdraw consent where processing is based on consent

These rights are subject to conditions and exemptions under applicable data protection law.

Contacting Us About Your Privacy

If you have a question about this Privacy Policy or how your personal information is handled, please contact us through our Contact page.

Please provide enough information for us to understand and respond to your request. We may need to verify your identity before providing access to personal information or completing certain requests.

Complaints

If you are concerned about how your personal information has been handled, please contact us first so that we have an opportunity to address the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters.

Changes to This Privacy Policy

We may update this UK privacy policy from time to time to reflect changes to our website, services, legal obligations or business practices.

The latest version published on this website will apply. We recommend reviewing this page occasionally for updates.

Last updated: 15 August 2026