Terms and Conditions
These Terms and Conditions explain the rules that apply when you browse or purchase from Hozy Vintage & Antique Finds, including orders, payments, delivery, international shipping, returns and customer rights.
About Hozy Vintage & Antique Finds
Hozy Vintage & Antique Finds is a UK-based online shop specialising in vintage, antique, retro, collectible and pre-owned items.
Many products are individual, pre-owned or one-off pieces. Product availability may therefore change quickly, and once a unique item has sold an identical replacement may not be available.
Products and Descriptions
We aim to describe and photograph every item as accurately as reasonably possible.
Vintage, antique, collectible and pre-owned items may show signs of age, wear, patina, marks, repairs, manufacturing variations or other characteristics associated with their age and previous ownership. Where known and relevant, we aim to include important condition information in the product description and photographs.
Colours and appearance may vary slightly depending on lighting, photography and the device or screen used to view the website.
Where an item’s precise age, origin, maker, material, manufacturer, provenance or other historical detail is uncertain, we aim to make this clear rather than present uncertain information as fact.
Customers should review the product description, photographs, dimensions and condition information carefully before placing an order.
Prices and Currency
Product prices are shown in pounds sterling (GBP) unless otherwise stated.
Any applicable delivery charges are shown separately before you complete checkout.
Where a customer pays using a card or account denominated in another currency, their bank, card issuer or payment provider may apply its own exchange rate or foreign transaction charges. These charges are outside our control.
We take reasonable care to ensure prices displayed on the website are correct. If an obvious pricing error is identified before an order is accepted or dispatched, we may contact you to explain the issue and provide the option to proceed at the correct price or cancel the order.
Placing an Order
Adding an item to your basket does not reserve or guarantee that item.
An order is submitted when you complete the checkout process. You will normally receive an automated order confirmation after the order has been placed. An automated acknowledgement confirms that we have received your order but does not necessarily mean that the order has been finally accepted.
We reserve the right to refuse or cancel an order where reasonably necessary, including where an item is unavailable, there is an obvious pricing or listing error, payment cannot be authorised, fraud or misuse is reasonably suspected, delivery is not available to the destination, the item cannot legally be exported or imported, or we are otherwise unable to fulfil the order.
If payment has already been taken for an order that we cannot fulfil, any amount due will be refunded to the original payment method or another appropriate method where necessary.
Unique and Limited-Stock Items
Many items sold through Hozy Vintage & Antique Finds are unique and have a stock quantity of one.
Although our inventory system is designed to prevent the same item being sold twice, exceptional technical circumstances may occasionally cause an item to appear available when it has already been purchased.
If this happens, the order that was successfully completed first will normally take priority and any later payment for the unavailable item will be refunded.
Payment
Payment must be completed using one of the payment methods offered during checkout.
Card payments may be processed through third-party payment providers such as Stripe. Payment providers may perform security, authorisation and fraud-prevention checks before approving a transaction.
We do not normally receive or store your complete payment card details on our own website.
Orders will not normally be dispatched until the required payment has been successfully received or authorised.
Delivery
We deliver within the United Kingdom and to international destinations available during checkout.
Available delivery methods, charges and relevant delivery information are shown based on the customer’s delivery address before payment.
We aim to prepare and dispatch orders within a reasonable period after successful payment. Vintage, fragile, valuable or unusually shaped items may require additional time for careful packaging.
Delivery estimates are provided in good faith but are not guaranteed unless we specifically state otherwise. Customs clearance, adverse weather, courier disruption, public holidays, security checks and other circumstances outside our reasonable control may affect international delivery times.
Where a mandatory legal delivery period applies, nothing in these Terms removes or restricts that right.
For further information about delivery methods, current shipping charges and estimated delivery times, please see our Shipping Information page.
International Delivery
International shipping is available only to destinations offered during checkout. Availability may vary depending on the destination, item type, parcel size, weight, value, courier restrictions and applicable import or export rules.
International orders are normally sent using an appropriate tracked delivery service. The courier used may vary depending on the destination and characteristics of the parcel.
Customers are responsible for providing a complete and accurate delivery address. Additional delivery costs caused by an incorrect or incomplete address may be charged where legally permitted and reasonably incurred.
Customs, Import Duties and Local Taxes
International orders may be subject to customs clearance, import duties, local taxes, customs charges or handling fees imposed by the destination country or its authorities.
Unless expressly shown as included or collected during checkout, these destination-country charges are not included in the product price or shipping charge collected by Hozy Vintage & Antique Finds.
Where such charges are lawfully payable by the recipient, they are the responsibility of the customer. We do not control the amount charged by foreign customs authorities, tax authorities, couriers or other third parties.
Customers should check relevant import rules and possible charges in their destination country before ordering where necessary.
Some vintage, antique, collectible or other goods may be subject to import, export, cultural-property, material or other restrictions in particular countries. We may cancel an order if we reasonably determine that the item cannot lawfully or practically be shipped to the destination.
Delivery Problems, Loss or Damage
If your order has not arrived within the expected delivery period, please contact us so that we can investigate the shipment with the relevant carrier.
If a parcel arrives visibly damaged, please keep the item, packaging and shipping materials and contact us as soon as reasonably possible. Photographs of the parcel, packaging and item may help us investigate the issue.
Nothing in these Terms removes any responsibility we have for goods while they are in transit where applicable consumer law places that responsibility on us.
Cancellation, Returns and Refunds
UK consumers buying online normally have legal cancellation rights for distance purchases. In many cases, a UK consumer may notify us within 14 days of receiving the goods that they wish to cancel and must then return the goods within the applicable return period.
Where UK statutory cancellation rights apply, any refund of the original standard delivery charge will be handled in accordance with applicable consumer law. Additional amounts paid for an enhanced or premium delivery option may not be refundable beyond the standard delivery amount where the law permits.
Different rules apply where goods are faulty, damaged, not as described or otherwise fail to meet applicable consumer law requirements.
International customers may also have mandatory consumer rights under the laws applicable in their country or region. Nothing in these Terms is intended to remove rights that cannot lawfully be excluded or restricted.
Full information about cancellations, returns, international returns and refunds is available on our Returns & Refunds page.
Change of Mind Returns
Where a customer returns an item because they have changed their mind, responsibility for return postage will be determined by our Returns & Refunds policy and any mandatory consumer law that applies.
Returned items should be appropriately protected and returned in the condition in which they were received, subject to any handling that the customer is legally entitled to carry out in order to inspect the item.
Because many of our products are unique vintage, antique or collectible pieces, customers should take particular care when packaging returned items.
Faulty, Damaged or Incorrect Goods
If an item is faulty, materially not as described, damaged in circumstances for which we are responsible, or you receive the wrong item, please contact us as soon as reasonably possible.
Please do not dispose of the item or its packaging before contacting us where damage occurred during delivery, unless retaining it would be unsafe or unreasonable.
Where required by applicable consumer law, we will provide an appropriate remedy. Depending on the circumstances, this may include a refund, repair, replacement or reasonable return costs.
Nothing in these Terms & Conditions limits statutory rights relating to faulty, damaged or incorrectly supplied goods.
International Returns
Customers returning an international order should contact us before sending the item so that appropriate return and customs instructions can be provided.
International returns should normally be sent using a tracked and appropriately insured service suitable for the value and nature of the item.
Returned goods may require customs documentation and may need to be identified as returned merchandise. Customers should follow the return instructions provided to help reduce the risk of unnecessary customs charges or delays.
Import duties, local taxes, customs charges or handling fees originally paid directly to foreign authorities, carriers or other third parties are not normally collected by Hozy Vintage & Antique Finds and therefore cannot normally be refunded by us. Customers may need to contact the relevant authority or carrier regarding any possible refund of those charges.
Refund Processing
Where a refund is due, it will normally be issued to the original payment method.
Once a refund has been issued by us, additional processing time may be required by your bank, card issuer or payment provider before the funds appear in your account.
For returned goods, we may wait until the goods have been received back or until acceptable evidence of return has been provided where applicable law permits.
Customer Accounts
If customer accounts are available, you are responsible for keeping your login information secure and for providing accurate account information.
Please contact us if you believe your account has been accessed without permission.
We may suspend or restrict an account where reasonably necessary to protect customers, prevent fraud, protect the website or comply with legal obligations.
Website Availability
We aim to keep the website available and accurate, but we cannot guarantee uninterrupted access at all times.
Temporary interruptions may occur because of maintenance, hosting issues, software updates, technical faults, security measures or circumstances outside our reasonable control.
Intellectual Property
Unless otherwise stated, original website text, branding, graphics, photographs and other original material created for Hozy Vintage & Antique Finds may not be copied, reproduced or commercially reused without permission except where permitted by law.
Product names, trademarks, logos and other intellectual property belonging to third parties remain the property of their respective owners. Reference to a third-party brand or manufacturer does not imply sponsorship, endorsement or affiliation unless expressly stated.
Third-Party Services
Our website may use or link to third-party services such as payment processors, delivery companies, analytics providers or external websites.
Third-party services operate under their own terms and privacy policies. We are not responsible for the content or services provided independently by unrelated third parties except where applicable law provides otherwise.
Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Nothing in these Terms excludes or restricts statutory consumer rights.
Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses caused by circumstances outside our reasonable control.
Privacy and Personal Information
Information about how personal information is collected, used and protected is available in our Privacy Policy.
Payment providers, delivery companies and other service providers may receive information where reasonably necessary to process payment, fulfil an order, deliver goods, prevent fraud or comply with legal obligations.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our website, services, shipping destinations, business practices or legal requirements.
The version published on the website at the time of your order will normally apply to that purchase, subject to applicable law and any mandatory rights that cannot be restricted.
Governing Law and Consumer Rights
These Terms & Conditions are governed by the law applicable to Hozy Vintage & Antique Finds in the United Kingdom.
If you are a consumer outside the United Kingdom, this does not deprive you of any mandatory consumer protections that apply to you under the laws of your country or region and which cannot legally be excluded by contract.
Contact Us
If you have questions about these Terms & Conditions, an order, delivery, return or product, please contact us through our Contact page.
Last updated: 30 August 2026